What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment can help make the process run more smoothly for you and your pet.
1. Welcome To Our Hospital
We ask that you arrive about 10 minutes early for your first appointment to fill out a New Patient Form. To save time, the New Patient Form can be completed online in advance.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss your concerns about their health, and we will take the time to any questions you may have.
3. Exam, Diagnosis & Treatment
Your pet will be examined and we will discuss our findings with you. Your veterinarian will work with you to determine the right treatment plan for your pet.
A report of our diagnosis, the discussion we had with you, and your pet's treatment plan will be entered into our system and kept on file for whenever it's needed.
Our Pet Care Philosophy
We proudly serve pet owners in Saint John. We are passionate about providing preventive care, client education, and comprehensive services to you and your pet with compassion.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- How do I contact Saint John Animal Hospital?
To book an appointment or for general inquiries, please call our office during our regular business hours.
- Monday:07:30 am - 06:00 pm
- Tuesday:07:30 am - 06:00 pm
- Wednesday:07:30 am - 06:00 pm
- Thursday:07:30 am - 06:00 pm
- Friday:07:30 am - 06:00 pm
- Saturday:Closed
- Sunday:Closed
You can also text us at (506) 616-0310*
* Please note: The text number is for non-emergencies only and is not monitored at all times.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by Debit, Visa, MasterCard and Amex. We also do directing bill to Trupanion Pet insurance.
- Will I be provided with an estimate of costs?
We can provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our estimate with you before you leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I book an appointment?
Yes, please call us or book your appointment online to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our veterinarians provide veterinary care for cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs directly from our animal hospital. For your convenience you can also order from our online store.
- What are the fees associated with an emergency visit?
Fees for emergency treatment are due at the time of your pet's appointment.
If further hospitalization, diagnostics or surgery are required, a deposit may be required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit. We also do directing bill to Trupanion Pet insurance.
New Patients Welcome
Saint John Animal Hospital is accepting new patients! Our veterinarians are passionate about the health of Saint John companion animals. Get in touch today to book your pet's first appointment.
Contact
Hours
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- Monday:07:30 am - 06:00 pm
- Tuesday:07:30 am - 06:00 pm
- Wednesday:07:30 am - 06:00 pm
- Thursday:07:30 am - 06:00 pm
- Friday:07:30 am - 06:00 pm
- Saturday:Closed
- Sunday:Closed