Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment can help make the process run more smoothly for you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Saint John. We are passionate about providing preventive care, client education, and comprehensive services to you and your pet with compassion.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by Debit, Visa, MasterCard and Amex. We also do directing bill to Trupanion Pet insurance. 

• Will I be provided with an estimate of costs?

  We can provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our estimate with you before you leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  Our veterinarians provide veterinary care for cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs directly from our animal hospital. For your convenience you can also order from our online store.

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• What are the fees associated with an emergency visit?

  Fees for emergency treatment are due at the time of your pet's appointment.

  If further hospitalization, diagnostics or surgery are required, a deposit may be required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit. We also do directing bill to Trupanion Pet insurance.